OVERVIEW:

The Caregiver Development Administrator, under the direction of the Chief Compliance Officer and working in cooperation with the Director of Quality and Clinical Management, leads activities to support, educate, inspire and engage the agency’s caregivers to deliver high-quality client care services. This role is focused on maintaining and updating the agency’s Learning Management Systems and leading the AmeriBest Caregiver Academy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Develop and implement a comprehensive strategy for caregiver competency and development. (AmeriBest Caregiver Academy); develop and run campaigns to improve caregiver compliance with training requirements.

2. Maintain the agency’s Learning Management System (LMS) to align with the organization’s specific needs; Manage system configuration, maintenance, and troubleshooting for the Nevvon LMS and other potential LMS systems.

3. Perform reporting and analytics to track caregiver competencies and course completions.

4. Drive the recruitment of quality agency caregivers, primarily by marketing and conducting periodic Caregiver Workshops.

5. Lead management of evaluations, corrective action plans, and development of all agency caregivers.

6. Administer the creation, uploading, and organization of learning materials. This includes everything from text and images to interactive quizzes and videos.

7. Oversee user access, permissions, and role assignments within the LMS; ensure system integrity and security in accordance with relevant policies and regulations.

8. Manage data integration to ensure training completion records are maintained appropriately. Manage the integration of external content into the LMS and the integration of data from the LMS to our Agency Management System, HHeXchange

9. Collaborate with the Director of Quality to develop and curate high-quality learning content. Ensure that all learning materials are up-to-date, engaging, and aligned with best practices in caregiver training.

10. Collaborate with agency marketing staff to develop social media outreach, create content for caregiver education, respond to comments, and analyze results.

11. Liaise with the LMS vendor to ensure optimal system performance and support. Manage vendor contract and service level agreements.

12. Support the agency’s development of enhanced value-based care models by developing enhanced training curriculum for caregivers.

13. Foster culture of service excellence. Identify best practices and inspire innovative solutions that drive better outcomes in caregiver competencies.

14. Performs other duties as assigned by the Chief Compliance Officer.

COMPLIANCE AS REQUIREMENT OF PERFORMANCE:

Compliance with AmeriBest policies and procedures is the responsibility of all AmeriBest associates. It is a part of each associate’s performance to follow these requirements:

· All associates are expected to participate in any investigatory activities.

· All associates are expected to report any violation of AmeriBest policies and procedures.

· All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct.

· All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws.

COMPETENCIES/SKILLS:

· Strategic thinker with a proactive approach to problem-solving and innovation.

· Creative content designer with experience in developing content and using social media professionally.

· Able to teach caregiver skills in live classroom settings and in recorded video.

· Commitment to continuous learning and caregiver competency development.

· Good technical skills with the ability to manage and troubleshoot LMS systems; proficiency with Excel and other M365 applications; strong competencies with social media platforms.

· Excellent project management skills with the ability to manage multiple priorities, meet deadlines, and make sense of complex information to effectively solve problems

· Strong analytical skills with the ability to interpret data and generate actionable insights.

· Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

· Knowledge of instructional design principles and best practices in adult learning.

EDUCATION AND/OR EXPERIENCE:

· Bachelor’s degree in health services administration or related field, preferred.

· At least one (1) years’ experience in homecare, preferred.

· Prior experience with Learning Management Systems, preferred.

PHYSICAL DEMANDS:

· Regular requirement to sit; use hands to touch, handle or feel.

· Regular requirement to stand; kneel, squat, walk and reach with hands and arms.

· Occasional requirement to lift and/or move up to 10 pounds.

· Vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus.

· Able to travel throughout Philadelphia and surrounding counties and enter client’s homes. (occasional)

WORK ENVIRONMENT:

· Location: Philadelphia office

· Business Office Environment

· The noise level is usually moderate